Dear Customer,
Dispute raised for ICICI Bank Credit Card XX003 txn not processed due to non-receipt of or incomplete documents. Reversed temporary credit of Rs 2000.Call us on 18001080. For details, please call our Customer Care or visit the nearest ICICI Bank branch.
Your complaint was referred to The Office of Internal Ombudsman of the Bank, an apex authority of the Grievance redressal mechanism, appointed on the directive of The Reserve Bank of India. They have examined your complaint in detail and have confirmed that the resolution is in order.
In case you are not satisfied, you can write to headservicequality@icicibank.com
Alternatively, you can write to The Office of RBI Ombudsman at the below address:
The Office of RBI Ombudsman,
Centralised Receipt and Processing Centre,
Reserve Bank of India,
Central Vista, Sector 17,
Chandigarh-160017
Online Portal: https://cms.rbi.org.in
We hope that the above information clarifies your concerns and state that we are closing this complaint at our end.
Sincerely,
Team ICICI Bank
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