| Important information regarding standing instructions on your ICICI Bank Credit/Debit Card |
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Dear Saurabh Kumar,
In view of RBI guidelines, to ensure better safety and control over your standing instructions for the payment of utility bills, phone bills, insurance, DTH and OTT (like Netflix & Amazon Prime) among others, the following changes have been introduced:
If you have linked your Credit/Debit Card with a service provider for Auto-Debit payments: |
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 | Pre-Debit Notification: Starting 1 st Oct’21 , you will receive a pre-debit notification, for all recurring transactions/standing instructions linked to your Card, at least 24 hours prior to the due date of the bill. |
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 | Mandatory Additional Factor Authentication(OTP) for a bill amount higher than  5000 or if the bill amount is greater than the deductible limit set:
In case of all the transactions being greater than  5000 or if the bill amount is greater than the deductible limit set by you while signing up for a subscription, you will also receive an OTP from ICICI Bank. Please ensure to approve the same prior to the Bill due date.
You will have to approve all such transactions by logging into,
www.icicibank.com > Cards > Credit/Debit Cards > Standing Instructions & Recurring Transactions > then clicking on ‘Manage Recurring Transactions’ >
- On following the path, this is the page that will be displayed: |
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 | Recurring transactions that may get declined:
Recurring transactions that are not listed on this portal will be declined starting 1 st Oct’21 .
In order to check if a particular biller/recurring transaction/standing instruction linked to your Card is listed or not, you need to visit www.icicibank.com > Cards > Credit/Debit Cards > Standing Instructions & Recurring Transactions > then clicking on ‘Manage Recurring Transactions’
In case you cannot find the Biller at the path mentioned above, please note, auto- debit on such merchant websites/apps (Domestic & International) will not be available till the merchant is compliant with RBI’s new regulations. |
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 | How do I continue to make payments at Non-compliant merchant websites/apps?
You can continue to initiate timely payments at merchant website/app(both domestic & international) in order to enjoy uninterrupted service using your ICICI Bank Credit/Debit Card.
While ICICI Bank is trying to make this transition in your payment journey as smooth as possible, we urge you to also check with your service provider for any additional steps to be taken to ensure you can continue to make the most of your ICICI Bank Credit/Debit Card. |
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In case you require any further information, you may write to us at
customer.care@icicibank.com from your registered e-mail ID or call our Customer Care on 18601207777 between 8:00 a.m. and 8:00 p.m. |
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| Go cardless! Withdraw cash from any ICICI Bank ATM by using iMobile Pay. For details, click here. If you are yet to download iMobile, you can download at | | | |
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Sincerely,
Amarjit Singh Walia
Head - Consumer & Commercial Cards |
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