Your ICICI Bank chat transcript

Dear Customer,

We thank you for using ICICI Bank Chat services. Please find below a copy of your chat interaction that you had with us today.

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Chat Start Time : 2021-04-26 T 14:51:35
Chat Duration : 8 minute(s) 29 second(s)
Subject : 000V3aG82VGHPBE5 : iMobile
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2021-04-26 T 14:51:42 ICICIBank Officer : Chat officer being identified................Please wait.
2021-04-26 T 14:51:51 Dheeraj Yadav : Good Afternoon, welcome to ICICI Bank chat. I am Dheeraj Yadav, your online assistant. How may I assist you?
2021-04-26 T 14:51:57 SOURABH : Mr.Kumar May I know are you online? Krsihna I want to understand the debit transaction that were happened in my credit card Chat ended. Why amount charged in credit card Please select an option: Why have been charged in credit card?

Our customer service executive will be able to assist on credit card charges. Please chat with our Live Chat officer by clicking on the below option:

Note: The service is available between 9:00 AM and 6:00 PM (Monday-Saturday)ﾠ

Live Chat Please wait, we are redirecting to live chat. Chat officer being identified................Please wait.
2021-04-26 T 14:52:08 SOURABH : Hi Dheeraj
2021-04-26 T 14:52:24 SOURABH : I want to understand the charges being debited in my credit card statement
2021-04-26 T 14:52:59 Dheeraj Yadav : Mr.Saurabh could you please confirm the date of transaction and amount ?
2021-04-26 T 14:53:45 SOURABH : 25/04/2021
One of 2764 and one of 700 or something and few ancillary charges with it
2021-04-26 T 14:53:59 Dheeraj Yadav : Kindly be online while I check the information for you.
2021-04-26 T 14:54:04 SOURABH : As per my calculations
I should have 1600 more in my credit limit
2021-04-26 T 14:54:13 SOURABH : I am waiting here
2021-04-26 T 14:55:54 Dheeraj Yadav : Mr.Saurabh when ever you convert the transaction into there would be 2 percent of the processing fee on the transaction amount
2021-04-26 T 14:56:35 SOURABH : Ok that I understand
How will you explain Rs.2764
2021-04-26 T 14:57:37 Dheeraj Yadav : Principal Amount Amortization - <1/12>PAYTM - DB 2764.98
2021-04-26 T 14:57:48 Dheeraj Yadav : It is the first month Principal amount emi
2021-04-26 T 14:58:12 SOURABH : How much more I have to pay ?
2021-04-26 T 14:58:37 SOURABH : As I was told my first EMI would be approx Rs.4800.
2021-04-26 T 14:58:56 Dheeraj Yadav : Mr.Saurabh your bill is not generated as of now and your bill gets generated on 17 of every month
2021-04-26 T 14:59:15 SOURABH : Though I was also told that I have time till 2nd of june to pay the same.
As my statement cycle is from 17-17 of every month.
2021-04-26 T 14:59:26 SOURABH : Then why it is being debited right now
2021-04-26 T 15:00:02 Dheeraj Yadav : As per the call i am ending the chat


Looking forward to more opportunities to be of service to you.

Sincerely,

Customer Service Team.
ICICI Bank Limited

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