Emails that are not meant for me: Customer Rights - Embracing Truth, Trust and Transparency

Tuesday, 23 September 2025

Customer Rights - Embracing Truth, Trust and Transparency

Dear Saurabh Kumar,

At ICICI Bank, Truth, Trust and Transparency guide every customer interaction. We embrace fairness, clarity and respect making your banking experience simple, reliable and informed.

Our commitment is guided by the RBI Charter of Customer Rights. The principles ensure fairness and clarity in our banking practices, covering the following Fundamental Rights:

1.	Fair Treatment: You have the right to be treated with courtesy and without any discrimination.

3.	Transparency and Honest Dealing: We will always be clear and honest with you, providing all details on fees, risks and terms in a simple, easy-to-understand way.

3.	Suitability: The products, services and solutions we offer are based on your needs and suited to your financial requirements.

4.	Privacy: Your personal information is safe with us. We are committed to protecting your data and will not share it without your consent, unless required by law.

5.	Grievance Redressal: If you ever have a concern, you have the right to a clear and timely resolution. We have a dedicated process to address your issues.