Supporting Documents for Unauthorized Swipe / ATM Transaction_Credit Card

Dear Customer,

As per your request, we have initiated an investigation into the disputed transaction in your Account. The Service Request (SR) Number has been sent through an SMS to your registered mobile number.

Please report an unauthorised transaction or any fraud by visiting the National Cyber Crime website at cybercrime.gov.in or call the Helpline Number 1930.

To enable us to further investigate the matter, please submit the following documents at the nearest ICICI Bank Branch within 2 working days. Do mention the SR Number on the Transaction Dispute Form (TDF).

1. Transaction Dispute Form: You may download the TDF from www.icicibank.com_ Customer Service_ Form Center_ Dispute Form.

2. Clear photocopy of your Credit Card (front side only)

3. Copy of any one of the Photo ID proofs such as Passport, Permanent Account Number (PAN) Card, Voter ID Card, Driving License, Government ID Card, Photo Ration Card and Senior Citizen ID Card

4. Proof of presence, such as:
a) HR letter confirmation, in case you were present in the office on the date of the disputed transaction(s). The letter should be on the company letter head, duly signed and stamped.
b) Statement of usage of any other bank's card on the date of the disputed transaction(s) confirming your availability in that particular place and city.
c) Hotel stay proof on the date of the disputed transaction(s) confirming your presence in that particular place and city
d) Itemised post-paid mobile bill of the cardholder for the period when the disputed transaction(s) took place.

5. If you were not present in the country when the disputed transaction(s) took place on Mon DD, YYYY, please provide a copy of all the pages of your passport. In case of a joint account, please provide a copy of all the pages of the passports of all account holders

6. A copy of the police complaint, if lodged.

We will review the documents received from you and will contact you in case we need any further clarification. If the details are adequate for a resolution, we will complete the investigation.

Please note that reversal of the amount will be subject to the investigation. A correspondence to the same effect will be sent to you on your registered e-mail ID.

For further information, you may write to us at customer.care@icicibank.com from your registered e-mail ID or call our Customer Care between 8:00 a.m. and 8:00 p.m.

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Sincerely,
Team ICICI Bank

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