Dear Customer,
We regret for the inconvenience caused to you.
With reference to your e-mail, We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.
We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback. We earnestly hope that the negative experience you had will not come in future.
All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.
We apologize, once again for the unpleasant experience and assure you, that every effort is being made to ensure that such lapses do not recur.
We inform you that complaint has been registered with Service Request SR552683422 for confirmation on status of your Home Loan application.
Your complaint will be processed by July 9, 2018.
You may also call our Customer Care (8:00 a.m. to 8:00 p.m.) with your STD code followed by 33667777.
Alternatively, we request you to visit the ICICI Bank branch for further assistance.
We request you to look for the nearest ICICI Bank Loan Servicing Branch on our website www.icicibank.com >> Find ATM/Branch.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Shagufta Memon
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. |
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