Guidelines to report financial frauds, in India



Dear Saurabh Kumar, If you happen to notice, any financial fraud or an unauthorised transaction in your account, then report it immediately by following these steps: 1. Contact the Bank: As per RBI regulations, if illegal transactions are reported immediately, the Bank will pay back the lost amount, if they find there is no fault with the account holder   2. ICICI Bank customers can report suspicious/phishing e-mails at antiphishing@icicibank.com   3. Report the fraud or file a police complaint   4. Block the compromised account and move the money to a different account   5. Monitor all accounts closely. How does one file a cyber-crime complaint in India? Cyber-crime comes under the purview of global jurisdiction. This means that a cyber-crime complaint can be registered with any of the cyber cells in India, irrespective of the place where it was originally committed.   • Register a written complaint with the cyber-crime cell   • Provide your name, contact details and mailing address. The written complaint should be addressed to the head of the cyber-crime cell of the city, where you are filing the cyber-crime complaint   • In case you are a victim of online harassment, a legal counsel can be approached to assist you with reporting it to the police station. Depending on the nature of the crime, you may be asked to provide supporting documents with the complaint   • Register a cyber-crime FIR: If you do not have access to any of the cyber cells in India, you can file a First Information Report (FIR) at the local police station. In case your complaint is not accepted there, you can approach the Commissioner or the city's Judicial Magistrate   • Certain cyber-crime offenses come under the Indian Penal Code. You can register a cyber-crime FIR at the nearest local police station to report them   • You can also report cyber-security incidents at the national cyber-crime reporting portal: https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx Sincerely, ICICI Bank Limited. *Click here to view the Disclaimer

Avail of FASTag services on ICICI Bank WhatsApp Banking

FASTag services available on WhatsApp Dear Saurabh Kumar, Enjoy the convenience of applying for a new FASTag with ICICI Bank WhatsApp Banking. You can also access your FASTag account on your fingertips.   Know More   Sincerely, Niraj Tralshawala Head - Consumer Finance and Payment Solutions Click here for disclaimer

Transaction alert for your ICICI Bank Internet Banking

• Never respond to an e-mail which requires you to confirm, renew or validate your account or card details, even if it appears to have been sent from ICICI Bank. Please do not access ICICI Bank's website though links in e-mails. Check the URL in your browser before entering your user name, password/s. • Never provide sensitive account information like Login password, OTP (One time password), URN (Unique registration number), ATM PIN, etc. or personal details in response to an e-mail or phone call. If you have inadvertently shared such information, report it to us immediately. • If you receive an e-mail claiming to be from ICICI Bank regarding updating sensitive account information like PIN, Login password, account number, let us know by forwarding the e-mail to antiphishing@icicibank.com Dear Customer, You have made an online payment of INR 94.5 towards ZAAK PAY from your Account XX324 on Dec 30, 2021 at 10:47 hours. The Transaction ID is 0290945935. In case you have not done this transaction, to report it please call on 18002662 or SMS BLOCK 324 to 9215676766 from your registered mobile number. Never share your OTP, URN, CVV or passwords with anyone even if the person claims to be a bank employee. Sincerely, ICICI Bank Limited This is a system-generated e-mail. Please do not reply to this e-mail. Terms and conditions of ICICI Bank shall apply.

OTP confirmation alert for your ICICI Bank Internet Banking

• Never provide sensitive account information like Login password, OTP (One time password), URN (Unique registration number), ATM PIN, etc. or personal details in response to an e-mail or phone call. If you have inadvertently shared such information, report it to us immediately. • If you receive an e-mail claiming to be from ICICI Bank regarding updating sensitive account information like PIN, Login password, account number, let us know by forwarding the e-mail to antiphishing@icicibank.com Dear Customer, Thank you for banking with ICICI Bank. You have accessed Internet Banking linked to your Account XXXXXXXX6324 for which One Time Password (OTP) has been generated and sent on your registered mobile number XXXXXX5830 on 30-12-2021 10:47:09 www.icicibank.com. If you have not made this addition, please call our Customer Care. NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorized access to your account. Sincerely, ICICI Bank Internet Banking Terms and conditions of ICICI Bank shall apply.

Ebill for airtel fixedline 012046833131_dsl, dated 26-Nov-2021 , due date: 07-Jan-2022

Dear Customer, enjoy exclusive rewards and privileges with #AirtelThanks Relationship Number Airtel Xstream Fiber ID 7040653423 012046833131_dsl Bill statement for 26/11/2021 - 25/12/2021 Due on 07/01/2022 ₹1178.82 Get upto 50% cashback on payment via Airtel Thanks App PLAN CHARGES Plan Rental ₹999.0 Note: This amount is inclusive of your chargable ad-ons and any booster plans EXTRA CHARGES THIS MONTH Amazon Yearly subscription (Inclusive of all taxes) ₹0 Netflix Monthly subscription ₹0 Monthly Zee5 Subscription ₹0 Annual Disney + Hotstar VIP Subscription ₹0 Annual Disney + HotstarP Subscription ₹0 Premium Number Charges ₹0 Smartbyte Charges ₹0 Advance Rental Charges ₹0 DSL Scheme Charges - Half yearly ₹0 Value Added Service ₹0 Data Usage ₹0 SMS Usage ₹0 Voice Usage ₹0 Activation Charges ₹0 Activation Charges Voice ₹0 Service Activation Fee Charge ₹0 Outstanding Balance Transfer ₹0 Duplicate SIM Charges ₹0 Installation Fee ₹0 Account Balance Transfer ₹0 Cheque Bounce Charges ₹0 ECS Rejection Charges ₹0 SI and ECS Dishonour Charges ₹0 Shifting Charges ₹0 Voice Shifting Charges ₹0 DSL Shifting Charges ₹0 PRI Shifting Charges ₹0 Smartbyte Charges ₹0 Vfibre Upgrade charge ₹0 FTTH CPE Upgrade Charges @ Rs. 900 ₹0 Installation Charges DSL Combo ₹0 Late Payment Fees (Due on last month?s bill) ₹0 Other additional charges ₹0 LAST PAYMENT DETAILS Previous bill ₹1179.2 Payment made ₹-1179.2 Waiver/Adjustment ₹0 TAXES CGST + SGST/UTGST ₹179.82 Kerela Flood Cess (KFC) ₹0 Total Amount Due ₹1178.82 Due On 07/01/2022 Late payment charges will be levied on payment after due date Airtel Pay Recharge, pay bills & send money Airtel Store Locate a store near your NOTE Primary password is your account number To generate alternate password, SMS EBILLPASSWORD to 121 Add ebill@airtel.com to email address book to avoid ebill from going to the spam folder If you are not the intended recipient of this email, do drop us a mail at 121@airtel.com Got a query | Reach out to Help & Support

 

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