Beware of SIM swap frauds



Keep your financial information safe against SIM Swap Dear Customer, Beware of the ‘SIM SWAP’ fraud To initiate the SIM exchange request, a person posing as a Customer Service Officer from a particular mobile service provider will call you to inform that there is a problem with your current SIM or it needs an upgrade. The person may also SMS you a 20-digit SIM card number which will be under his/her possession and not yours. The fraudster will ask you to forward the number to the mobile service provider and will instruct you to reply ‘1’ to the confirmation SMS, sent by them. Fraudster will also inform you that it will take 24 hours to get the new SIM and during this period, your existing SIM will remain deactivated. However, once the confirmation is provided i.e. you reply ‘1’, your existing SIM card will get deactivated and the new SIM card, with your mobile number, which is with the fraudster will get activated. Using your mobile number, the fraudster can access One-Time Passwords (OTPs) and Unique Registration Numbers (URNs) for all your bank accounts linked with your mobile number and may do fraudulent transactions. You will not be aware of these transactions, as the SIM in your possession is deactivated and you will not get any information from the bank. Let us understand how they operate:   Fraudsters obtain bank account details and your registered mobile number   They create a fake identity and approach mobile service providers   They get a new SIM from the mobile service provider   The fraudsters intercept your notifications and OTPs to do account transactions. Here is how you can stay secured: Never reveal your personal and bank account details   Remember that bank representatives will never ask for personal bank details   Check with your mobile operator, if you face any uncertain functioning of your phone   Do not share SMS alerts (such as OTP) with anyone   Keep a regular track of your bank statements to monitor your transaction   Register for instant alerts that inform you of any activity regarding your account   Do not respond to communication asking you to block your SIM. Sincerely, ICICI Bank Mobile Banking Team Terms and conditions of ICICI Bank and third parties apply. ICICI Bank is not responsible for third party products, goods, services, and offers. To unsubscribe, please click here