Emails that are not meant for me: We bring you our Code of Commitment

Tuesday, 20 November 2018

We bring you our Code of Commitment

Dear Customer,

Greetings from ICICI Bank.

We, at ICICI Bank, endeavour to adopt higher standards of banking practices to extend better customer service and achieve higher levels of customer satisfaction.

The Bank is a member of the Banking Codes and Standards Board of India ("BCSBI"). As a member, we have formulated and adopted a Code of Commitment to Customers, in line with the guidelines provided by BCSBI:

•	Code of Bank's Commitment to Customers

•	Code of Bank's Commitment to Micro, Small and Medium Enterprises ("MSME")

The Code applies to all the products and services offered by our bank or by agents acting on our behalf, whether provided across the counter, over the phone, by post, through interactive electronic devices, online or by any other method.

Mentioned below are some of the key commitments for empowerment of our customers:

Right to Fair Treatment: Promote safe and fair customer dealing for banking in a digitised environment and good and fair banking practices by setting minimum standards in our dealings with you.

Right to Transparency, Fair and Honest Dealing: Increase transparency so that you can have a better understanding of what you can reasonably expect from us.

Right to Suitability: The products offered will be appropriate to your needs.

Right to Privacy: Your personal information shall be kept confidential unless you have offered specific consent to the bank or such information is required to be provided under the law or it is provided for a mandated business purpose.

Right to Grievance Redressal: Increase awareness of our customers and enhance customer protection and grievance redressal mechanism.