To improve your service experience with ICICI Bank, the support channel for resolving corporate digital banking issues, is undergoing an important change. Our current support e-mail ID payments@icici.bank.in will not be operational post July 10, 2026.
Moving forward, issues related to digital channels: Corporate Net Banking, InstaBIZ, Bizpay360, tax payments and Integrated Payment System (IPS) need to be sent to our dedicated e-mail ID: corporatecare@icici.bank.in
To facilitate a prompt resolution, please ensure that your e-mail to the support team includes the following essential details:
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Corporate ID, User ID, and Account number.
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Complete screenshot(s) displaying the date and time stamp.
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A clear description of the issue and relevant transaction details (for bulk uploads also include the file sequence number).
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InstaBIZ users need to include device name, device model and operating system version in addition to the above details.
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IPS customers need to include IPS Customer Code, File Name / Transaction Reference / UTR, and for any User ID mapping or authorisation related issue / concern, CNB User ID mapped under IPS needs to be provided as well.
For RTGS/NEFT queries or reversal requests, you may write to neft.query@icici.bank.in You can also raise a phone banking request by calling on 1800 1080.
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